While we have not made any material changes to the way we process data about our users, we have updated this policy to make it shorter and easier to read and to comply with the GDPR.
1. What Data We Get
We collect certain data from you directly, like information you enter yourself, data about your participation in courses, We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using.
1.1 Data You Provide to Us
We may collect different data from or about you depending on how you use the Services. Below are some examples to help you better understand the data we collect.
When you create an account and use the Services, we collect any data you provide directly, including:
In order to use certain features (like enrolling in a course), you need to create a user account. When you create or update your account, we collect and store the data you provide, like your email address, password, gender, and date of birth, and assign you a unique identifying number (“Account Data”).
When you enroll in and take courses, we collect certain data including which started and completed.
If you make purchases, we collect certain data about your purchase (such as your name and zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and zip code. For security, LearningPlus does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Data About Your Account
We may obtain information from your account when you register on LearningPlus
Communications and Support
The data listed above is stored by us and associated with your account.
When you access the Services (including browsing courses), we collect certain data by automated means, including:
The data listed above is collected through the use of server log files and tracking technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored by us and associated with your account.
2. What We Use Your Data For
We use your data to do things like provide our Services, communicate with you, troubleshoot issues, secure against fraud and abuse, improve and update our Services, analyze how people use our Services, and as required by law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
Provide and administer the Services, including to display customized content and facilitate communication with other users;
Process your requests and orders for courses, products, specific services, information, or features;
Communicate with you about your account by:
Responding to your questions and concerns;
Sending you administrative messages and information, including messages from notifications about changes to our Service, and updates to our agreements;
Sending you information and your progress in courses, newsletters, and other available courses (which you can opt out of at any time);
Manage your account preferences;
Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
Solicit feedback from users;
Learn more about you by linking your data providers or analyzing the data with the help of analytics service providers;
Tailor advertisements across devices
Improve our Services and develop new products, services, and features;
Analyze trends and traffic, track purchases, and track usage data;
As required or permitted by law; or
As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users or our Services.
3. Who We Share Your Data With
We share certain data about you with directors, partners, companies helping us run promotions and surveys, companies who help us promote our Services. We may also share your data as needed for security, legal compliance, or as part of a corporate restructuring.
With Business Partners: We have agreements with other websites and platforms to distribute our Services and drive traffic to LearningPlus. For example, we work with XYZ in Cardiff. Depending on your location, we may share your data with these partners.
For Security and Legal Compliance: We may disclose your data to third parties if we (in our sole discretion) have a good faith belief that the disclosure is:
Permitted or required by law;
Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
Reasonably necessary in our discretion to protect against imminent harm to the rights, property, or safety of LearningPlus, our users, employees, members of the public, or our Services.
During a Change in Control: If LearningPlus undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your data to the successor organization during such transition or in contemplation of a transition (including during due diligence).
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s important to protect your password and to contact us if you suspect any unauthorized access to your account.
LearningPlus takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data that we collect and store. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact [email protected] with any concerns.
6. Accessing, Updating, and Deleting Your Personal Data
You can access and update your personal data that LearningPlus collects and maintains as follows:
To update data you provide directly, log into your account and update your account at any time.
To terminate your account:
If you have any issues terminating your account, email us at [email protected] or via ChatBot support
7. Updates & Contact Info
When we make a material change to this policy, we’ll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.
What are cookies?
Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share data about your activities across websites, including on LearningPlus. Cookies also allow us to remember things about your visits to LearningPlus, like your preferred language, and to make the site easier to use.
We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We use session cookies to identify you during a single browsing session, like when you log into LearningPlus. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.
Authentication and security
• To log you into LearningIn
• To protect your security
• To help detect and fight spam, abuse, and other activities that violate LearningPlus’s agreements
For example, cookies help authenticate your access to Udemy and prevent unauthorized parties from accessing your accounts.
• To remember data about your browser and your preferences
• To remember your settings and other choices you’ve made
For example, cookies help us remember your preferred language or the country you’re in, so we can provide content in your preferred language without asking each time you visit.
Analytics and research
• To help us improve and understand how people use Udemy
For example, cookies help us test different versions of LearningPlus to see which features or content users prefer.
Updates & Contact Info
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